Published on 15th November 2017 in Leadership
What do we mean by Presence in the Virtual World?
We live in a global, digital world, where virtual presence is often the most effective, efficient and convenient way to manage.Virtual presence enables us to align roles and responsibilities, nurture and develop talent and create a sense of belonging, increasing job satisfaction and reducing staff turnover. Presence in the virtual world is giving the impression that someone is close by. The ability of technology to close the distance between team manager and team members gets continuously better. You might think that the only thing necessary to support virtual presence is technology. That’s an oversimplification. There’s much more to it.
Personal presence – The Virtual You
Everyone who connects to us, chats with us on Skype, sends text messages, reads our e-mails, or sees and hears us online through collaboration tools draws conclusions about who we are, without ever meeting face to face. They measure our character, trustworthiness, personality, sense of humour, likability, communication style, and competence from our ability to communicate online. Most importantly, they develop a perception of our personal virtual brand.
How do you rate ‘The Virtual You’. Is there scope for improvement?
Social Presence – The Virtual Community
The concept of Social Presence takes things a step further. In the corporate world, many organisations use Yammer as way to create communities that can help and learn from each other. Private Facebook groups can provide the same effect but the concern might be that people become sidetracked and end up in their personal Facebook world. Improved social presence has been found to improve trust, conflict resolution interpersonal relationships, and learning in online classes. This is good news for managers of the mobile workforce.
Do you use a social tool ?
Leadership Presence – The Virtual Coach
In today’s global economy with diverse geographical locations and busy schedules, virtual leadership is an effective way to help organisations optimise the performance of their people. As Jim Collins reminded us in his famous book Good to Great, great leaders establish leadership presence by building relationships. A good virtual leader will establish a strong presence to cultivate great relationships.
A successful coach of a geographically dispersed client base will tell you that virtual presence is anot about mastering the Skype type technology, it is very much about reducing the distance—the emotional, psychological, and social distance—between you and your coachee. It is about developing a presence where people feel connected to each other, no matter how many miles separate them.
Trust in the Virtual World
A virtual coach will establish high trust relationships that enable goal alignment, clarification of roles and responsibilities plus commitments and tracking of progress.
Stephen M.R. Covey believed two behaviours to be particularly important
“You need to get your virtual employee to really focus on those two, because the whole premise of the virtual workforce is really based heavily on trust. It is saying that we can get our work done without all necessarily having to be present in the same place to do it. What is required is that there is an element of trust and that there is confidence that people are clear on the expectations and doing the right thing, following through”
Key Steps – how it works
How GPSgoaltrak helps Online Coaches
GPSgoaltrak enables Virtual Coaches to be present by
How GPSgoaltrak helps Clients
Team members benefit from
Evidence of the Benefits
Working with one of the largest Retailers in the USA, our challenge was to embed new skills and desired behaviours in frontline store staff to engage, delight and increase sales. The team leaders and team members were dotted across the map in different store locations. We piloted our virtual coaching approach and goal-setting system over a period of 3 months. The results surprised us all. We saw sales to key customers grow by 30% which is why our system was rolled out across America.
If you are interested in GPS Goaltrak software or have any questions about how it works, then please do not hesitate to get in touch using the following contact form.