Difficult Conversations – A tool for framing difficult conversations

Published on 14th January 2018 in Leadership

The Tool

This tool can be used to address difficult situations or performance issues, such as a failure to deliver on a commitment. Before having a difficult conversation, it is important to be clear about the following:

  • What is your purpose for having the conversation?
  • What assumptions are you making about this person’s intentions?
  • What ‘buttons’ (yours) are being pressed?
  • How is your attitude influencing your current approach ?
  • Who is your opponent/partner?
  • What are your needs and fears? What are theirs?
  • How have you contributed to the problem? How have they?

Four Steps to a Successful Outcome

The following is a model adapted from the work of Judy Ringer. It is a useful tool to employ when you need to have a difficult conversation with another person


What next?
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